FAQ
Paw-ly Frequently Asked Questions (FAQ)
We know pet parents have questions, and we're here to help! Below are some quick FAQs about Paw-ly and our products. If you need further assistance, reach out to us at info.pawly@gmail.com.
Product Information
1. Are Paw-ly products safe for pets?
Yes! All our products are made with pet-safe, non-toxic materials to ensure safety and comfort.
2. How do I choose the right size for my pet?
We provide size guides on each product page to help you select the best fit.
3. Are Paw-ly pet beds and mats machine washable?
Yes! Most of our pet beds, mats, and blankets are machine washable—check the care instructions on the product page.
4. Do you offer eco-friendly pet products?
Yes! We prioritize sustainable materials and packaging to reduce our environmental impact.
5. Do you sell pet food or treats?
At this time, we focus on pet accessories, comfort products, and essentials. Stay tuned for future updates!
Customer Support & Policies
6. How can I contact Paw-ly?
You can reach us at info.pawly@gmail.com, and our team will be happy to assist you.
7. Do you offer discounts or promotions?
Yes! Follow us on social media or sign up for our newsletter for exclusive deals and offers.
8. What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, email us at info.pawly@gmail.com with photos, and we will arrange a replacement or refund.
For any other questions, don’t hesitate to contact us at info.pawly@gmail.com. We're here to keep tails wagging! 🐾
